General support
Account, app issues, listings, matches, WG features
Privacy & data
GDPR requests, data export, account deletion
Response time
We aim to reply within 24–48 hours on business days. For urgent safety concerns, include "URGENT" in your subject line.
Common questions
How do I delete my account?
Open the app → Profile → Settings → Delete account. All personal data is removed within 30 days. You can also email privacy@weflat.de.
How do I report a user?
Open their profile or chat, tap the menu (⋯), and choose Report. Our team reviews reports as quickly as possible.
I forgot my password
On the login screen, tap Forgot password and follow the email link to reset it.
Is WeFlat a dating app?
No — WeFlat is for flatshares, WG life, rooms, and community events. Match & chat help you connect with the right crew, not random dates.
Helpful links
Delete your account
In-app: Profile → Settings → Delete account. Permanent and cannot be undone.